Santiago P. I am offline now
AVAILABLE TO WORK
VenezuelaVirtual Assistant / Customer Representative / Retention Manager
I can work as a
- Customer Support
- Project Manager
- Sales Support Representative
$2400 /Month I accept:- Zelle
- Cryptocurrency
- +2
- Zelle
- Cryptocurrency
- +2
About me
I am a self-motivated person who thrives on overcoming challenges, innovating, learning skills, and encouraging growth in those around me. I am an expert in driving customer satisfaction. I am also a fast learner... More
Skills
Communication
Customer Service & Admin Support
Experience
Lisinski Law Firm
Calls Associate
Energetic client intake and sales representative serving as primary liaison for an immigration law firm. Handled client calls, provided U.S. legal info, and booked specialist consultations.
Lisinski Law Firm
Retention Specialist
Skilled Intake Specialist adept at evaluating client cases, driving conversions, and boosting retention. Handled sensitive issues using the HEART method and maintained structured CRM records.
Digital Secretary
Real Estate Agent
Driven sales representative skilled in cold calling, appointment setting, and dispute resolution. Boosted sales and retention rates using dialers and platforms like Zendesk, Calltools, and Vicidial.
Lisinski Law Firm
Retention Team Lead
Organized Supervisor who managed a 5-person team, driving talent development through 1-on-1s, report analysis, and task delegation. Oversaw case progress and cross-department communication.
Education
Anglo-American Academy
English Language Certification, Level C2, Native Speaker.
CEVAM
English Language Certification, Level C1, Native Speaker.
Escuela de Gerencia Internacional EGCI
Master in Project Management, 12-month Certification
Certifications & Courses
Leadership & Essential Competencies
A 110-hour, 20-module leadership program focusing on modern management practices, interpersonal communication, personal productivity, and artificial intelligence integration.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Tests
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Hourly Rate (USD):
$15
Experience:
3 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Santiago P.
General Information
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