Sara A. I am offline now
AVAILABLE TO WORK
NicaraguaCustomer Support Specialist with experience in customer service, escalation and Case resolution. I collect and organize documentation before a case is escalated to legal claim or lawsuit. with a background in Tourism and Hospitality.
I can work as a
- Virtual Assistant
- Customer Service Bilingual
$900 /Month I accept:- Payoneer
- PayPal
- +1
- Payoneer
- PayPal
- +1
About me
Customer Support Specialist with 5+ years of experience supporting customers of the global brand Starbucks. Promoted to Escalations, handling complex cases and supervisor calls while guiding agents on procedures.... More
Skills
Customer Service & Admin Support
In my previous role, I provided customer support via email, used a CRM system to manage cases, and followed up with clients to ensure their issues were resolved efficiently.
Experience
Foundever
Account Specialist Back office
In my previous role, I handled refunds, disputes, and sensitive customer cases. My accomplishment was resolving issues efficiently while ensuring accurate documentation and a positive customer experie
Education
Manuel Olivares
Tourism and Hospitality Management.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Interested in learning new digital tools, professional growth, and improving language learning and comunication skills.
Hourly Rate (USD):
$7.5
Experience:
5 years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Graduated from high school
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Sara A.
General Information
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