
Bachelor degree in Hotel business and management. Currently working as a CX Sup.
As a CX supervisor in Scharff (Fedex), I oversee a team that interacts with customers in many channels using an omnichannel tool called Zendesk. I am in charge to verify all the paint points, using customer journey... More
I have experience in CRM (Zendesk) building reports, to determine every KPIs we need to build strategies with customers and leads.
Music, Sports (soccer, bodyboard), Travel. I also like to meet new people and ejoy diferent cultures.

Hire the Best Remote Workers Across Latin America