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Sebastian C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Peru
I’m available for a long-term job

Bachelor degree in Hotel business and management. Currently working as a CX Sup.

I can work as a
  • Admin Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Sebastian is a morning Bird and wants to work during America/Lima Time

About me

    As a CX supervisor in Scharff (Fedex), I oversee a team that interacts with customers in many channels using an omnichannel tool called Zendesk. I am in charge to verify all the paint points, using customer journey... More

Skills

Customer Service & Admin Support

I have experience in CRM (Zendesk) building reports, to determine every KPIs we need to build strategies with customers and leads.

Email Support
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2 of 5
Customer Support
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5 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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3 of 5
Research
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4 of 5
Admin Support
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3 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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2 of 5
Market & Product Research
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3 of 5
CRM
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1 of 5
Project Management

Project Management
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4 of 5
Web Development Project Management
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1 of 5
Design Project Management
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1 of 5
Writing Project Management
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1 of 5
Project Coordinator
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4 of 5

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Music, Sports (soccer, bodyboard), Travel. I also like to meet new people and ejoy diferent cultures.

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