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Sergio M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

I focus on handling calls, chats and emails from customer that require support.

I can work as a
  • Virtual Assistant
Full Time
Dollar icon $1600 /Month

I accept:
    • Other
    • PayPal

This profile has not been socially verified yet
Sergio is a morning Bird and wants to work during America/Bogota Time

About me

    Customer Support professional with 5+ years of experience delivering high-volume technical and customer support in remote environments. Hands-on expertise in Intercom (Holafly) and Salesforce (Concentrix), plus... More

Skills

Customer Service & Admin Support

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
4 of 5
Research
★
★
★
★
★
4 of 5
Admin Support
★
★
★
★
★
4 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
CRM
★
★
★
★
★
4 of 5

Experience

Company logo
2024 - 2026
Holafly
Virtual Technical Support Specialist

Provided multilingual chat and video support for technical issues, installations and refunds using Intercom. Assisted VIP clients with priority handling and high-quality service. Managed back-office case tracking and administrative tasks using Shopify, Slack. Handled social media inquiries across multiple platforms with Agora Pulse, Hootsuite. Achieved 95% customer satisfaction rate through efficient problem resolution and proactive communication.

Company logo
2019 - 2019
Customer Helpline Colombia (Continuum)
Customer Service Representative

Managed inbound interactions for AT&T customers, focusing on satisfaction and KPI adherence.

Company logo
2021 - 2024
Sutherland Global Services
Bilingual Customer Service Representative

Delivered inbound and outbound support for Capital One Auto Finance customers. Resolved Tier 2 complaints and coordinated with external vendors and dealerships. Ensured full compliance with KPI and quality standards on sensitive financial cases. Processed 50+ daily cases while meeting 100% of KPI goals.

Company logo
2019 - 2020
Concentrix Services Colombia
Customer Service Representative

Supported Best Buy customers with technical assistance, sales and retention. Worked with Salesforce for case management and customer records. Achieved NPS and CSAT goals through effective communication and problem resolution.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I am person who enjoys having a quiet lifestyle.

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  • Hourly Rate (USD):
    $10
  • Experience:
    5 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Sergio M.
General Information
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