Shaneel D. I am offline now
AVAILABLE TO WORK
Dominican RepublicA seasoned customer support agent, specializing in both chat and phone support
I can work as a
- Customer Support
- Admin Support
$1000 /Month I accept:- Payoneer
- Wire Transfer
- Payoneer
- Wire Transfer
About me
My role revolves around delivering exceptional service. I adeptly handle customer inquiries, troubleshoot issues, and provide solutions promptly and effectively. My expertise lies in using written and verbal... More
Skills
Communication
I honed the art of clear and concise communication, ensuring that customers felt heard and understood. Whether through live chats, emails, or phone calls or video conferences.
Customer Service & Admin Support
Experience
Caribbean HR Solutions
My role centered on delivering exceptional customer support across multiple communication channels like email and live chat. I prioritized prompt issue resolution and ensured customer satisfaction.
Conduent
Handled a high volume of customer inquiries via phone, email, and chat, resolving issues related to billing, account management, and technical support. I achieved a 98% first-call resolution rate.
Hinduja Global Solutions
Managed customer inquiries and concerns in a fast-paced call center environment, providing assistance for billing, technical, and account-related issues.
Education
Oberlin High School
During my high school years, I successfully completed seven Caribbean Examinations Council (CXC) subjects. This accomplishment highlights my dedication to education and showcases my proficiency across a diverse range of subjects. By passing these examinations, I demonstrated a strong grasp of various academic disciplines, laying a solid foundation.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
Portfolios
Hourly Rate (USD):
$6.25
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Shaneel D.
General Information
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