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Shanelia C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Virtual assistant

I can work as a
  • Virtual Assistant
  • Admin Support
  • Customer Service Bilingual
Full Time
Dollar icon $1280 /Month

I accept:
    • Other
    • Wire Transfer

This profile has not been socially verified yet
Shanelia is a morning Bird and wants to work during America/Costa_Rica Time

About me

    I have plus 5 years working in the customer service industry and 3 years working as a freelancer. I have excellent communication skills and attentiveness, alongside my positive attitude, bring a good atmosphere... More

Skills

Communication

Google Hangouts
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5 of 5
Loom
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Other Tools
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5 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Market & Product Research
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5 of 5
CRM
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5 of 5

Experience

Company logo
2018 - 2020
Remitly
Risk and Compliance analyst

Examine practices and policies within the business and clients. Identified areas out of compliance, and created adequate solutions. Manage spreadsheet reports.

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2023 - 2024
Betterwho
Virtual assistant to a Property Manager

Mantain and organized email Schedule meetings and appointments Ensuring ongoing communication with property tenants. Arraging maintenance and repairs for tenants

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2020 - 2023
AGENCY VA
Virtual assistant to an Insurance Broker

Quoting personal lines policies. Email support. Organizing and scheduling meetings Manage spreadsheet reports Policies activation

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2017 - 2018
SITEL
Customer Service Associate

Answering customer phone calls, resolving questions and problems,

Education

2013 - 2017
UNAN-Managua

I am a Lawyer, I graduated from UNAN-Managua

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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