Customer Service Consultant with 3+ years supporting banking clients.
I have over three years of experience in customer service within the Canadian banking industry, helping clients with their accounts, resolving complex issues, and handling escalated cases. I also supported the... More
Worked with customers across Canada, helping them resolve account and banking issues through phone support. Handled complex cases, escalations, and service requests while maintaining a high standard
Completed high school with a strong academic foundation while developing communication, teamwork, and problem-solving skills through academic and extracurricular activities. Currently studying economics in the university.
Completed an intensive English language program at Kaplan International, focused on developing advanced communication skills in speaking, listening, reading, and writing. Strengthened grammar, vocabulary, pronunciation, and professional communication through immersive classroom activities.
Completed a Portuguese language course focused on developing practical communication skills for everyday, academic, and professional situations. Improved speaking, listening, reading, and writing abilities through interactive classes, cultural activities, and real-life conversations.
Running, cycling, swimming.
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