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Juan S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Customer Service Consultant with 3+ years supporting banking clients.

I can work as a
  • Customer Service Bilingual
  • Customer Service VA
Full Time
Dollar icon $1600 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Juan is a morning Bird and wants to work during America/Bogota Time

About me

    I have over three years of experience in customer service within the Canadian banking industry, helping clients with their accounts, resolving complex issues, and handling escalated cases. I also supported the... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Administration
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4 of 5
Customer Service
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5 of 5
Sales & Marketing

Cold Calling
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5 of 5

Experience

Company logo
2022 - 2025
Scotiabank GBS
Customer care consultant

Worked with customers across Canada, helping them resolve account and banking issues through phone support. Handled complex cases, escalations, and service requests while maintaining a high standard

Education

2012 - 2019
Centro educativo cristiano Canaan

Completed high school with a strong academic foundation while developing communication, teamwork, and problem-solving skills through academic and extracurricular activities. Currently studying economics in the university.

Certifications & Courses

2021 - 2022
Kaplan International C1

Completed an intensive English language program at Kaplan International, focused on developing advanced communication skills in speaking, listening, reading, and writing. Strengthened grammar, vocabulary, pronunciation, and professional communication through immersive classroom activities.

2025 - 2026
Portuguese B1+

Completed a Portuguese language course focused on developing practical communication skills for everyday, academic, and professional situations. Improved speaking, listening, reading, and writing abilities through interactive classes, cultural activities, and real-life conversations.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Portuguese

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

My Hobbies

    Running, cycling, swimming.

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