Stephani D. I am offline now
AVAILABLE TO WORK
Dominican RepublicCustomer Service & Administrative Support
I can work as a
- Admin Support
- Customer Service Bilingual
$1200 /Month I accept:- Payoneer
- Payoneer
About me
Administrative Support and Customer Service professional with years of experience supporting daily business operations, managing customer inquiries, coordinating administrative tasks, and maintaining accurate... More
Skills
Customer Service & Admin Support
Delivered customer support and administrative assistance by resolving inquiries, managing documentation, updating systems, coordinating schedules, and improving workflow efficiency.
Experience
Calls Experts
Team Leader
Led a team of customer service and sales representatives while overseeing daily operations, monitoring KPIs, preparing performance reports, and providing coaching to improve productivity and service q
Calls Experts
Customer Service Representative
Qualified leads, gathered customer information, updated CRM records, coordinated sales transfers, handled customer inquiries, and consistently exceeded quality, productivity, and performance goals.
Hospital General Doctor Vinicio Calventi
Intern Physician
Completed medical internship providing patient care support, assisting with clinical evaluations, medical documentation, procedures, and collaboration with healthcare teams in a hospital environment.
Education
Universidad Nacional Pedro Henriquez U.
Completed coursework in medicine with training in medical sciences, patient care, communication, clinical documentation, and teamwork. My professional experience has strengthened my skills in administrative support, customer service, operations, data management, reporting, and problem-solving in fast-paced environments.
Certifications & Courses
Customer Service Mastery: Delight Every
earned customer service best practices, relationship building, customer satisfaction strategies, and techniques for creating positive customer experiences and increasing client retention.
Microsoft Excel – A2 Capacitaciones
Training in Microsoft Excel, including formulas, functions, data organization, pivot tables, reporting, and spreadsheet management for business operations.
Customer Service Foundations
Built a strong foundation in customer service principles, professional communication, active listening, conflict resolution, and problem-solving to deliver high-quality customer support.
Writing Customer Service Emails
Developed professional written communication skills, focusing on clear, customer-friendly email responses, issue resolution, and effective client support in business environments.
Languages
English
Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$7.5
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Stephani D.
General Information
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