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Camilo G.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Tech support - customer services - customer success - intake specialist

I can work as a
  • Customer Support
  • Call Center Agent
  • Legal Assistant
Part Time
Dollar icon $900 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Camilo is a morning Bird and can work anytime

About me

    I have worked for Wide Open west (WOW) - United Health Care - Khols.com - Krause and Kinsman Law firm - the roles: Customer services - tech support lvl 1 and 2 - PDS - intake specialist - email support - chat agent... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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3 of 5
Phone Support
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5 of 5
Research
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4 of 5
Admin Support
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3 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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4 of 5
Writing & Translation

English Translation
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3 of 5
Spanish Translation
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3 of 5
Translation
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3 of 5

Experience

Company logo
2015 - 2017
Sitel - Wide Open West (WOW)
Technical Support Analyst

-Tech Support via Phone and Chat - Customer services Via Phone and Chat - Adv tech Support - Listened calls -Escalation Agent -Point of contact between agents and sups

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2017 - 2018
Opticall BPO
Senior Customer Service Executive

Customer services via Email Order assistant Complaint resolution Orders complaint Escalation Handling

Company logo
2018 - 2020
Sitel - Wide Open West (WOW)
Tech Support via Phone and Chat

-Tech Support via Phone and Chat - Customer services Via Phone and Chat - Adv tech Support - Listened calls -Escalation Agent -Point of contact between agents and sups

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2021 - 2022
Sitel - Wide Open West (WOW)
Tech Analyst | Retention Specialist

-Issue Resolution for Retention -Relationship Management -Collaborative Solutions: -Tech support

Education

Certifications & Courses

2023 - 2024
Network Support and Security

Cisco verifies the earner of this badge successfully completed the Network Support and Security course and achieved this student level credential. Earner has knowledge to support endpoints, networks, and users including diagnostics and documentation as a member of a help desk team

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I like to spend quality time with my family, I like soccer and also play video games and also hiking

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