Triston J. I am offline now
AVAILABLE TO WORK
PanamaCustomer service and quality assurance professional with inbound support skills.
I can work as a
- Customer Support
- Call Center Agent
$900 /Month I accept:- Zelle
- Wire Transfer
- +1
- Zelle
- Wire Transfer
- +1
About me
I am a customer service professional with over seven years of experience in technical support and quality assurance. He has progressed from a Technical Support Representative to a Quality Analyst and Supervisor. He... More
Skills
Academic Educators
Accounting
Experience
Collective Solutions
Handled inbound customer inquiries and provided timely, professional support Resolved customer concerns efficiently while meeting service level and quality standards Documented customer interactions accurately using internal systems Maintained a customer-focused approach to ensure positive service experiences
Collective Solutions
Monitored and evaluated customer service calls to ensure adherence to company standards Provided constructive feedback and coaching to customer service agents Identified trends, gaps, and opportunities for service improvement Prepared and presented quality performance reports to management
The Reacon Group
Created and updated e-commerce website templates Researched and accurately entered product information Maintained attention to detail to ensure data accuracy and consistency
Nearshore Inbound Call Experts
Monitored and documented workflows for Tier 1 & Tier 2 support agents Ensured service quality and compliance with company procedures Created and presented performance reports to team leaders and management Acted as direct report to the Site Manager
Education
Cornwall College
CSEC subject including; English A Mathematics
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Beyond my core experience in support, I am passionate about digital media production and graphic design. I am highly proficient in the Adobe Creative Cloud suite, including Photoshop, Illustrator, Premiere Pro, and... More
Hourly Rate (USD):
$5.63
Experience:
1 year
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Triston J.
General Information
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