Bilingual HR generalist with customer service and recruiting experience
Results-driven professional with 5+ years of experience in sales, customer service, technical support, and quality assurance, recently expanding into Human Resources leadership. Proven ability to lead teams,... More
Other tools like Zendesk, Salesforce, Genesys, Twilio
Provided bilingual (English/Spanish) technical support via phone, chat, and email. Resolved issues related to POS systems, scheduling tools, and mobile applications.
Monitored and evaluated customer interactions to ensure quality and compliance. Led and coached a team of 10 customer service representatives. Delivered performance feedback to improve service standards.
Manage full-cycle recruitment, including sourcing, interviewing, and onboarding employees. Maintain employee records and ensure compliance with labor regulations and company policies. Handle employee relations, resolving workplace concerns, and improving engagement.
Led a sales and retention team to achieve revenue and performance targets. Coached team members to improve KPIs and overall productivity.

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