Jonathan M. I am offline now
AVAILABLE TO WORK
NicaraguaI am a virtual assistant, with experience in legal assistance
I can work as a
- Legal Assistant
- Live Chat Support Agent
$1920 /Month I accept:- Wire Transfer
- Payoneer
- Wire Transfer
- Payoneer
About me
I am a virtual assistant with a strong capacity for analysis, creativity, critical thinking, and results-orientation. I am a self-taught learner who enjoys maximizing my growth and acquiring new skills to optimize... More
Skills
Communication
Customer Service & Admin Support
I make sure I provide the best service with the resources available, I go above and beyond to make sure the clients have their issues resolved and have the knowledge to solve any issues in the future.
Experience
Concentrix
Technical Support Agent
Efficiently managed customer communications via live chat and phone calls, resolving a wide range of issues. My key responsibilities included comprehensive order and payment processing, handling disputes, refunds, and resolving unauthorized charges. Additionally, I provided specialized technical support, addressing installation issues, undelivered content, and system or server failures. I used remote assistance tools to provide real-time technical solutions, ensuring a smooth and satisfactory customer experience. I achieved high customer satisfaction, which earned me five recognitions for my outstanding performance.
Virtual Staffing
Legal Assistant
Legal assistant. Started off as a medical records requestor and in three months became the team Leader. By applying critical thinking and problem-solving skills, I empowered my team to excel in their roles. I oversaw and coordinated requests for medical and billing records from various providers, as these documents are essential for ongoing legal cases. Through a deep understanding of the record retrieval process, I ensured efficient and accurate data flow. I maintained regular communication with providers, following up on requests via calls, emails, and faxes to expedite document delivery. I meticulously reviewed and verified all incoming data to guarantee its accuracy and relevance to legal cases. After a year, I was given the opportunity to become a legal assistant, and then all of my previous work started to make more sense. it was really easy to me to verify balances, reaching out for medical records, and continued using skills to research, saved and organized documents, learned to mark and redact the medical records, as well as communicating with Insurance adjusters and helping clients with their property damage claims. Key Achievements: •Implemented process improvements that reduced response times by 20% and enhanced data accuracy. •Consistently met tight deadlines while working under pressure. •Proven ability to lead teams, think critically, and resolve challenges in dynamic environments. •Demonstrated expertise in managing document retrieval and maintaining effective communication with stakeholders.
Sitel Group
Representate de servicio al cliente
Customer Support and Problem Resolution: In my first BPO role, I quickly adapted to provide a top-tier customer experience. I helped thousands of users resolve a wide range of issues, including credit card inquiries, payment processing, and balance disputes. Impact and Recognition: I was a key driver of results within my team, making a tangible impact on customer satisfaction. My dedication and knowledge led me to win a photography contest and to be recognized as one of the top-performing employees for several months. Professional Development and Company Culture: I actively participated in a motivational group, which allowed me to contribute to the company's culture and enhance the employee experience.
Education
EFL certification from Keiser University
Masaje Deep tissue from Udemy
Instituto central Dr. Carlos Vega Bolaños
High school graduate
Escuela Simon Bolivar
Elementary school
Certifications & Courses
Curso de Estrategias para Aprender en Línea Efectivamente 2019
I learned many strategies for online learning. Being a self-taught learner can be difficult without the right motivation and discipline, and this course provides many resources to develop them
Languages
English
Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$12
Experience:
3 years
English Level:
Intermediate
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Jonathan M.
General Information
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