William S.

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Sabor

Bilingual Customer Support Specialist | Sales & CX

Delivered high-quality bilingual customer support in a fast-paced, high-volume environment, successfully managing over 70 daily interactions via phone and face-to-face channels. Resolved customer complaints and complex issues using effective de-escalation and empathy techniques, ensuring customer retention and boosting overall satisfaction (CSAT). Consistently met and exceeded operational KPIs, minimizing response times and optimizing order processing accuracy. Increased average ticket value through the strategic application of upselling and cross-selling techniques at key touchpoints, contributing to overall revenue growth. Maintained accurate order processing and data entry across CRM systems, minimizing operational errors and improving team workflow.