I am a specialist in customer service and operational processes.
As an International Logistics Technician, two of my greatest qualities are organization and attention to detail. I have worked for Volvo Panama in the service area for more than 5 years, successfully occupying 3... More
As a service advisor, I reduce customer complaints about lack of service follow-up and feedback. Also improve response time for quote requests.
Evaluate, approve or reject the cases reported as manufacturing defects. Train regarding factory policies and ensure compliance. Follow up on manufacturer approvals.
Issuance of budgets and billing of spare parts to internal customers, insurers and counter customers. Request for quotes from local suppliers and issuance of purchase orders.
Provide support, accompaniment and solutions to the client. Respond in the shortest possible time to customer requests by email, WhatsApp and by call.
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