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Yelina P.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I'm a Customer service and back office agent, also a soon to be English teacher.

I can work as a
  • Copywriter
  • Customer Support
Part Time
Dollar icon $400 /Month

I accept:
    • Other
    • PayPal

This profile has not been verified yet
Yelina is a night Owl and wants to work during America/Bogota Time

About me

    I'm a soon to be foreign language teacher and tourism business administrator. I worked at Atlantic Quantum Innovations as a customer service agent, then at Smarttoffice BPO as a backoffice agent, and as a freelance... More

Skills

Communication

Zoom
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Customer Service & Admin Support

Email Support
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Customer Support
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Microsoft Excel
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Data Entry
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5 of 5
Administration
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4 of 5
Phone Support
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Microsoft PowerPoint
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4 of 5
Research
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4 of 5
Admin Support
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4 of 5
Email Management
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4 of 5
Microsoft Office
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3 of 5
Microsoft Word
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Excel
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Customer Service
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5 of 5
Google Drive
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4 of 5
Google Docs
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Photo Editing
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Google Calendar
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Google Sheets
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Experience

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2021 - 2021
Atlantic Quantum Innovations
Customer service agent

I learned to handle large volumes of information, take and handle calls and resolve customer complaints and claims, in addition to working on my soft skills and my commitment to helping people.

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2021 - 2022
Smartoffice BPO
Backoffice agent

I learned how to handle large volumes of information, organize it, work in a team, and collect and update the database of the campaign I was working on.

Education

2007 - 2018
IED Villa del Carmen

In school was where I got my degree as a junior graphic designer, and environmental resource management, as well as developed my interest in administration and language teaching, which is what I am currently studying at the Universidad del Atlantico.

2019 - 2022
Universidad del Atlantico

I am a seventh semester student of foreign languages and at the same time a student of tourism business administration. I have learned to have control of medium sized audiences, with people of different ages and to get along with them easily.

Certifications & Courses

2018 - 2018
Junior Graphic Designer

I learned how to use Illustrator, Photoshop and InDesign, as well as different ways to create commercials, infographics and video editing.

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Beginner

German

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

My Hobbies

    I enjoy reading, listening to music, playing sports, and studying whenever I have free time, those are my hobbies. My passions at the moment are learning languages, perfecting them as much as possible, for the... More

Tests

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