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Yleinne R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

I am a customer service & collections representative/team manager

I can work as a
  • Customer Support
  • Project Manager
  • Admin Support
Full Time
Dollar icon $800 /Month

I accept:
    • Payoneer
    • PayPal

This profile has not been socially verified yet
Yleinne is a night Owl and wants to work during America/New_York Time

About me

    Im currently doing a Major of Marketing and I have been working in the customer service and collections industry for 2+ years. I have worked for companies such as Samsung and Katapult (Leasing company). Im a very... More

Skills

Communication

Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Admin Support
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4 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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4 of 5

Experience

Company logo
2019 - 2020
Alorica
Customer Service Representative

Responsible for addressing customer issues and providing them with the most efficient solution in a timely manner while guaranteeing their customer experience/satisfaction.

Company logo
2020 - 2021
Alorica
Operations Team Manager

Responsible for overseeing project experts and their quality of service provided to the customers. Also, responsible of evaluating the calls, chats, and emails handled by the team.

Company logo
2022 - 2022
Advensus
Senior Collections Specialist

Responsible of developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments. Also, in charge of negotiating payment settlements on recoverable debt.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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