
I am a customer service & collections representative/team manager
Im currently doing a Major of Marketing and I have been working in the customer service and collections industry for 2+ years. I have worked for companies such as Samsung and Katapult (Leasing company). Im a very... More
Responsible for addressing customer issues and providing them with the most efficient solution in a timely manner while guaranteeing their customer experience/satisfaction.
Responsible for overseeing project experts and their quality of service provided to the customers. Also, responsible of evaluating the calls, chats, and emails handled by the team.
Responsible of developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments. Also, in charge of negotiating payment settlements on recoverable debt.

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