Quality Analyst, Review calls and Coach base on the interaction
Experienced sales and operations leader skilled in team building, quality assurance, and customer service. Proficient in improving operations and maintaining high service standards. Bilingual in English and Spanish with strong communication and supervisory abilities.
I am an expert in Management, with Project Management experience and Planning
Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling
Orientation over customer service, experience in sales area and quality analyst.
Finance graduate with extensive experience in customer service, sales, and quality review. Being my service orientation, excellent communication, organization and orientation to results what has allowed me to carry out my work with success and quality.
Logistics Coordinator | Dispatcher
Experience in logistics and transportation coordination. Experienced in dispatching and managing shipments ranging from small freight to larger loads requiring step deck or flatbed equipment, including load scheduling, carrier coordination, shipment tracking, and freight planning. Strong communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in fast-paced environments.
I've work as a senior analyst
I'm a industrial engineer with a diploma in quality management and I am qualified to develop, evaluate and improve methods.
I ensure efficient office operations through document and information management
As an administrative clerk, I have a successful career in document management, organization, and administrative support. My experience includes scheduling, correspondence, database management, and general assistance. I bring a strong work ethic, communication skills, and collaboration abilities to contribute to organizational growth.
I am a Secretary and Science teacher
I am a Bilingual Secretary. I have knowledge of type-writing, I can carry out administrative tasks and answering telephone calls, taking messages in a foreign language. Organizing meetings and managing diaries. I have experience maintaining diaries and arranging appointment, managing databases.
Renewable Energy Engineer with 4 years of experience in data analysis, reporting, and project monitoring and evaluation.
Renewable Energy Engineer with 4 years of experience in data analysis, monitoring, and evaluation, project coordination, and administrative support. Experienced in managing qualitative and quantitative information, preparing reports, consolidating weekly, monthly, and annual plans, coordinating meetings, documenting action items, and following up on deliverables. Skilled in stakeholder communication, problem solving, and providing data-driven insights to support decision-making and improve project performance.
I am a customer service experienced leader, legal and administrative assistant.
I started off with T-mobile here in Honduras, I was promoted to team lead and then I worked as team also with Airbnb, launching the campaign in Tegucigalpa. Also I am soon to be graduated Lawyer, and have experience with administrative tasks because of my leadership experience.
Administrative proffesional: manage tasks, schedules, and communication
Electrical Technician (Johnny Electrical Services): Conducted repairs and installations in residential and commercial settings. Human Resources Assistant (Genmana Global): Managed employee information, payroll, and internal communication. Salon Assistant (Sala de Belleza Nellys #2). English and Math Tutor (2021): Provided personalized tutoring.