handle high-volume bilingual customer support across phone calls, live chats
Managed high-volume omnichannel support (calls, chats, emails) using Zendesk, Amazon Connect, and Twilio Flex. Verified account details, processed data updates, and handled sensitive documents under HIPAA standards. Logged detailed CRM case notes and collaborated daily via Slack to resolve escalations. Managed reception, patient intake registrations, and the center’s master schedule. Gathered background details and medical histories through initial patient assessments. Maintained confidential patient records and performed data entry using Excel and Google Sheets.
Business Development & Sales Operations Professional with over 5 years of experience in B2B Sales for Industrial Equipment and Security Equipment.
Business Development & Sales Operations Professional with over 5 years of experience in B2B Sales for Industrial Equipment and Security Equipment. Skilled in cross-team negotiation and presenting business metrics within Agile environments. Experienced in technical equipment sales and U.S. sales tax management.

I'm a business manager with 15 years of experience, also part time translator
I've been working with US based companies for over 17 years, in mostly administrative roles. I have vast experience in team management, scheduling, customer service, even some light accounting and bookkeeping. I can do, or learn, anything that a business needs to run successfully. I'm also a part time English<>Spanish translator.
Virtual Assistant with 3+ years experience in content and video editing
Reliable and tech-savvy Virtual Assistant with experience supporting creators and small business owners in managing day-to-day operations. Skilled in scheduling, email management, client communication, and content coordination, with added value in video editinpresence. Fluent in English and comfortable working across different tools and time zones.
Provide guests with accurate and concise information to improve their experience
I worked as a Protection Services Associate at Crystal Bridges Museum of American Art. I patrolled the galleries and ensured that guests followed the rules about interactions with the art. I was also expected to know enough about the pieces in the galleries in order to answer any questions the guests might have had. Later, I was promoted to Supervisor. In addition to dealing with issues that the associates weren't equipped to deal with, I made schedules and handled disciplinary action. A year later, not only did our department merge with Guest Experience, but our teams merged with the teams at The Momentary, our sister museum, and I learned how to handle our PoS, deal with ticketing issues, and manage another whole building.
Customer service and administrative support, for clients and requests
Bilingual (English/Spanish) Psychology student with over four years of experience in healthcare administration and patient coordination. Highly organized and detail-oriented, with expertise in scheduling, referrals, HIPAA compliance, and delivering exceptional patient support in fast-paced healthcare environments.
Handled front line communication with clients, addresing inquiries with empathy.
Bilingual and even-tempered professional with over 5 years of experience in customer service, retail leadership, and administrative support. Known for being highly responsive, solutions-focused, and a strong team player. Experienced in managing schedules, handling client communication, coaching team members, and improving performance through strategic task delegation and feedback. Brings a calm, organized, and people-first approach to every role—making the transition to virtual assistant work a natural fit.
VA with expertise in administrative tasks, schedule management, and Cx Service
I have a background in Graphic Design, Digital Marketing, and Sales. My expertise includes scheduling, customer communication, and team workflow organization. I’ve successfully supported high-performing teams by ensuring efficiency, streamlining processes, and fostering strong client relationships with adaptability and attention to detail.
International Management
Versatile experience in administration, communication, marketing, and customer service. Highlighted adaptability, proactivity, and professional growth.
Patient Financial Advocate, in charge of monitoring the whole medical claims revenue process as well as ensuring all patient’s rights are being respected and aligned to their health care benefits depending on the type of policy and funding type.
I've worked as a claims billing specialist for 6 years, and I've been involved in the whole claims revenue process by performing consistent follow-up with insurance companies about appeals, grievances, reconsiderations, and disputes to ensure compliance with patient's healthcare policies. My analytical and conversational skills were crucial to build trust with the patient and to overturn negative outcomes from the insurance companies. I've also been involved in billing patients for their outstanding balance as well as explaining details about how their accounts were being handled. I helped in developing and testing new strategies to improve the increase of income. I also made sure to properly name and save all documentation related to my assigned cases.