Hotel Management specializing in Customer Service
Experienced in hotel management with a focus on exceptional customer service, enhancing guest satisfaction and operational efficiency
Degree in administration
Graduated in administration with a specialty in HR, I worked as an administrative manager at El Dorado International Airport in Bogotá Colombia. Administrative assistant at a renowned spa located in Santiago de Chile, and sales executive for the Sara Internacional Beauty beauty school in Peru.
I'm a technical support agent and a programer.
I have worked in customer support for about four years. Since 2023, I have been working in a call center. Meanwhile, I am studying computer science and have been developing projects as a freelancer.
Business Analyst with 1 year of experience
I lead 'Quick Wins', where my job is to find, analyze, document, and propose improvements to the platform that enable greater user autonomy and therefore reduce support chats.I use Excel, SQL, Python, Power BI or Tableau.
I studied Preschool education But Work on Retail, support customer, and others
I have work for brands like PasDenoms Chilean design Clothing, Castañer spanish brand as a Luxury Client Advisor. Also worked befrore as a Teacher and Have my own coffee shop company when I lived in Venezuela.
I am a tour operator, I organize trips, manage reservations, and provide adminis
I have worked in retail travel agencies and have a project where I offer my services as a tour operator, specializing in group trips to Japan, mainly Tokyo, Kyoto, and Osaka. I personally handle all the organization of each trip and booking of slots. Additionally, I include a companion service during the tours
Customer support· Technical Support
Results-driven customer service with over 20 years of diverse experience across technology, hospitality, and retail industries. Proven track record in leading high-performing teams, and enhancing customer satisfaction. Skilled in CRM tools, team training, and process improvement, with a strong focus on delivering exceptional customer experiences.
I have experience in information analysis, support and remote assistance
I studied a Programmer Analyst degree for two years, I have ten years of experience in the area of remote technical support and remote help desk. Additionally, I have experience in information analysis for the Chilean state service, called Sernapesca.
Higher university technician in Networks and Telecommunications
In charge of designing, implementing and repairing computer networks based on Ethernet and fiber optics, with CCNA CISCO certification and knowledge of raisecom and fortinet equipment for configuration and administration.
I'm a customer service professional and virtual assistant
I graduated from high school in 2014 and since that date I have worked in customer service. Over time I have held specialized seminars and worked with banking and technology companies like BBVA and Entel in the help desk area, my main responsibility was to ensure the satisfaction and positive experience of clients.