41 workers recommended for you

Supervisor of operations with experience in managing and executing information collection campaigns. Specialized in coordinating work teams, ensuring the quality of the collected data, and ensuring the correct structuring and integration into centralized databases.

Industrial Engineer with 5+ years in BPO and operations analytics. Skilled in Excel, Google Sheets, NICE, and CRM tools. Specialized in reporting, KPI tracking, and data automation—reducing report delivery time by 40% and improving staffing accuracy by 15%.

Bilingual economist and data professional with 10+ years of experience transforming complex, large datasets into actionable business strategies. Certified by Google in Data Analytics, I specialize in quantitative research, data cleaning, tracking KPIs, econometric analysis, and cost-benefit modeling to maximize financial ROI and optimize processes. Proven track record leading operational analytics and delivering evidence-based recommendations for international organizations and private clients. Highly proficient in advanced Excel, Google Workspace, and agile project tools like Trello and Slack.

I have 9 years of experience in the BPO industry, progressing from Agent to Escalation Advisor and then Quality Analyst. Skilled in reviewing interaction quality, coaching, and FMEA/PFCU analysis. Familiar with COPC CX standards, advanced in Excel and Google Sheets, and experienced with Intercom, GoHighLevel, and multiple business tools.

Analytical and detail-oriented Business Operations, Marketing & Analytics Specialist with a B.Sc. in Management Information Systems and experience supporting business operations, customer success, SEO research, and data analysis in remote environments. Skilled in Power BI, SQL, Excel, CRM platforms, and project coordination tools to streamline workflows, improve reporting, and support business growth. Recognized for adaptability, strong communication, and cross-functional collaboration in fast-paced remote teams.

Data Analyst: Analyzed and interpreted complex data sets to drive business decisions. Database Developer: Designed and maintained databases to optimize data storage and retrieval. .NET Developer: Developed web applications using .NET framework to enhance user experience and functionality.

Enthusiastic and empathetic professional with 5+ years in customer service. Skilled in communication, relationship management, and problem-solving. Detail-oriented Customer Success Specialist passionate about Human Resources, delivering tailored solutions, and driving client satisfaction and long-term organizational success.

Experienced in delivering exceptional customer support, analysing data to drive business decisions, and providing technical assistance as a Product Support Specialist.

Operations and Monitoring & Evaluation professional with 7+ years of experience in the UN system, primarily with the World Food Programme (WFP), supporting senior teams through reporting, coordination, and operational tracking.

Strategic Quality Analyst Manager and Technical Operations Specialist with extensive experience in remote quality monitoring, behavioral analysis, and technical support. Proven track record of leveraging data-driven insights to boost conversion rates and elevate customer satisfaction (CSAT) scores. Expert at bridging the gap between technical troubleshooting and high-level quality frameworks, while collaborating cross-functionally to align operational performance with organizational growth.