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I’ve led creative work for agencies, nonprofits, a law firm, and freelance clients. From strategy to content and video, I build meaningful digital experiences that connect with audiences and help brands grow with clarity, purpose, and personality.

Driven and results-oriented healthcare professional with over 6 years of experience in pharmaceutical services, healthcare administration, and customer engagement. Equipped with a BSc in Pharmaceutical Technology and a proven record of building strong client relationships, resolving complex issues, and exceeding performance targets.

I completed an internship in the Talent and Culture area, specifically in Recruitment and Selection, where I supported the development of activities for internal staff, resume analysis, communication with the area manager to ensure the proper execution of the selection processes, and candidate follow-up. I also collaborated on operational tasks such as registering and organizing psychological tests, participating in evaluation processes, providing orientation, and offering general support to the team.

Experienced professional in the real estate industry with a focus on warm calling, lead generation, and customer engagement. Strong background in handling objections, setting appointments, and maintaining CRM systems.

Virtual Assistant for the last 5 years in law firms mainly in California, doing office, administrative, and clerical support duties, in addition to legal documentation, court filings, and legal processes, proven organizational skills, and a solid understanding of business policies and procedures. Effective communication and people skills.

Most of my background is in the travel industry, where I've handled high volumes of inbound and outbound calls, assisted different types of customers, managed multiple clients simultaneously, and consistently worked toward sales and conversion goals. I also have experience with appointment setting, lead qualification, follow-ups, and building rapport with prospects. I'm very comfortable with cold calling, handling rejection, overcoming objections, and having confident conversations with potential clients.

I am currently ofering Podcast Outreach / Booking Agent services. I have 7 years of experience working in Digital Marketing, Virtual Assistant. Most of my experience is B2B focused.

Bilingual professional (English C1 / native Spanish) with 2+ years of BPO experience supporting U.S. retail and telecom accounts, promoted from frontline support to workforce management within two years. Business Administration graduate with a foundation in financial analysis, budgeting, cost control, and treasury operations, plus process improvement training (Total Quality Management diploma). Strong data skills: advanced Excel, Power Query, NICE, and Aspect eWFM, with basic knowledge of SQL and Python.

Customer experience professional with experience across travel, hospitality, and service-driven organizations. Skilled in managing customer relationships, resolving complex issues, coordinating across teams, and supporting customers throughout the customer journey. Experienced working with U.S.-based customers and multicultural teams, with a strong focus on communication, problem-solving, service quality, and delivering positive customer outcomes.

I graduated from High School and later I study as Broadcasting. Years ago I started working as a Customer Service Representative with Technical Support and I little bit as a Virtual Assistant.