Junior Software Developer experienced in full-stack development
I am proficient Software Developer with experience in Software Development System Administration Networks and Telecommunications Programming in various programming languages with such as Python, Java, PHP, and experienced in SQL databases.
Major Incident Management for P1 and P2 Incidents.
I'm a Major Incident Manager with over 3 years of experience in IT service operations, project management, and business continuity. Currently at DXC Technology in Guadalajara, I lead end-to-end P1/P2 incident resolution, coordinate cross-functional bridge calls, and drive RCA and PIR processes using ServiceNow. Before that I worked across project management, operations, and consulting roles — giving me both technical depth and strong stakeholder communication skills. I'm AWS Certified, hold multiple Google Cybersecurity certifications, and I'm passionate about building resilient systems at scale. I'm now looking to bring that experience to a global technology leader like this one
Customer service and technical support in telecom and electronics
I'm a technician with experience in customer service and technical support. I worked at IZZI Telecom providing support to customers with connectivity issues and device configuration, including IP settings adjustments. I also worked as an electronics technician, performing diagnostics, maintenance, and repair of equipment. I'm currently pursuing a Bachelor's degree in International Business, with advanced English and intermediate Excel skills. I'm known for effective communication, problem-solving ability, and willingness to work well in a team and under pressure.
Handling inbound calls/requests, troubleshooting user issues and documenting.
Over 4 years of customer service/service desk experience providing fully bilingual (English-Spanish) technical and product support across corporate, business and technology environments. Proficient in handling inbound requests, troubleshooting user issues, identifying the root cause of problems, and documenting support interactions with accuracy and professionalism within structured SLA-Driven teams. Expertise managing multiple platforms, including ticketing (JIRA, Service Now), remote assistant (BOMGAR), Microsoft 365 tools, and CRM software (SAP, Salesforce, Zendesk) for projects and/or companies such as IBM, Insulet, OPTUM, Comcast, USAA, Comdata and GCI.
Support engineer with over 10 years of experience, remote, on-site, and virtual
I have experience in administrative and operational support, with a strong focus on problem-solving, organization, and customer service. Throughout my career, I have worked on coordinating activities, managing information, and ensuring that daily operations run efficiently. I am skilled at working with teams, meeting deadlines, and adapting to new challenges. I have also gained experience using computer systems, preparing reports, and supporting process improvements. My strengths include attention to detail, communication, and a commitment to achieving high-quality results. I enjoy learning new skills and continuously improving my knowledge to contribute effectively to the success of my organization and future professional opportunities.
My professional role involves identifying and mitigating digital risks
Engineer with a solid foundation in infrastructure, process automation, and information security. Experience in developing and maintaining applications using Visual Basic and PHP, focusing on data integrity and flow optimization using containers like Docker and Kubernetes. Specialist in technical issue resolution and quality assurance in high-demand industrial environments.
I'm a B.S. in computer system.
30+ years of experience, old-school developer (VB6, clipper, dBase), MS office, MS Excel macros developer (VBA),MS SQL Server (Basic). Currently improving my English skills (B1), learning new AI technologies, Getting knowledge in HTML, Github, PHP, and Laravel 12,Teamwork, creativity, Communication, Posivity, Self-motivation, Computer proficiency
IT technician and virtual assistant, providing tech support and digital manageme
IT professional with experience as a support technician and virtual assistant, specializing in hardware maintenance, technical troubleshooting, digital tools management, and remote administrative support, recognized for reliability, efficiency, and service-oriented work.
I work as a bilingual customer service and technical support professional.
I started my IT career as an L1 Technician, providing frontline technical support and resolving user issues. Through continuous learning and hands-on experience, I advanced to System Administrator, where I now manage systems, user environments, and cloud infrastructure. I have experience working with Microsoft Azure
I am responsible for taking calls for customers that are interested in buying
Experienced customer service and sales professional with a strong background in call centers. Skilled in account management, collections, escalations, and sales. Proven success booking travel packages, selling devices, resolving billing issues, and delivering high-quality customer experiences across multiple industries.