IT support specialist providing technical, application and user support.
IT Specialist with a focus on mainframe systems and Streamworks job scheduling, experienced in workflow automation and production support. Skilled in optimizing scheduling processes, troubleshooting complex system issues, and improving operational efficiency. Background includes technical support and development, with additional exposure to Linux environments.
I provide customer-focused technical assistance by answering inquiries.
Systems Engineer with Networks specialization. Over 10 years of experience in installation and support of DC power equipment, rectifiers, inverters, battery systems, and air conditioning units. Skilled in UPS maintenance, personnel coordination, and material logistics. Strong analytical and writing skills. Effective interpersonal communication.
I am currently a research assistant at a university.
I am a network and telecommunications technician. I am multifaceted. I can do a little bit of everything; I've worked as a barista in a coffee shop, as a residential internet service installation technician, as a private driver, and now as a research assistant at a university.
IT Support Specialist with over five years of experience in help desk
IT Support Specialist with more than five years of experience in first and second level help desk / service desk, providing technical support in person and remotely to more than 200 users in regulated institutional environments and high demand. Master's Degree in Computer Systems. Proven experience in Microsoft 365 / Office 365 and Active Directory administration, user account and access management, management of technological security platforms (antivirus / EDR and device control), preparation and configuration of equipment for end users, hardware and software inventory, preventive and corrective maintenance, and coordination of technical staff and providers. Work under good ITIL practices, with a focus on SLA compliance, continuity.
IT auditing, operational control, technical support, and data custody.
Professional with hands-on background in IT & Systems Auditing, Operational Control, and Cybersecurity. Experienced in conducting IT general controls (ITGC) assessments, vulnerability analysis, data verification, and administrative support. Skilled in OSINT methodologies, risk management, and information custody within corporate and judicial environments. Strong analytical mindset, detail-oriented, and focused on maintaining system integrity, compliance, and process efficiency.
Technical Support in SW/HW, Experience in Windows, Linux, Mac, Android
Technical Support in SW/HW, Experience in Windows, Linux, Mac, Android, Remote Desktop, Customer Service and CRM.
I worked as a Technical Support and Receptionist professional.
My goal is to grow professionally in order to gain new experiences and knowledge that will help me achieve my future objectives.
IT intership: UPS, inventory, software updates, tech storage, access locks.
I am currently studying Computer Systems Engineering. I hold certifications as a Microsoft Excel Specialist, Python Specialist, and have an English certification (TOEIC). I completed a 2-month internship in the IT department of Town Center Mall as an IT assistant.
I am a Customer Service Representative working remotely, where I help customers.
Customer service professional with a strong hospitality background, experienced in handling customer inquiries, resolving issues, and delivering excellent service through phone, email, and chat. Adaptable, detail-oriented, and well suited for remote, work-from-home customer support roles.

I listen to a person side when there is a concern going on and I take charge
I studied at MDCPS with an English certification. I have been fortunate to work for great companies such as Avis, National, AOL, T-Mobile to name a few. Customer support, Tech support, Supervisor & Trainer were some of the positions that I have held through the years.