Psychologist working bilingual customer service specialist, administrative and HR Assistant, appointment setter and followup (cold calling)
Im a psychologist, with experience in clinical and educational psychology, also worked in customer service, handling administrative task (bilingual) and appointment setter.
Patient Financial Advocate, in charge of monitoring the whole medical claims revenue process as well as ensuring all patient’s rights are being respected and aligned to their health care benefits depending on the type of policy and funding type.
I've worked as a claims billing specialist for 6 years, and I've been involved in the whole claims revenue process by performing consistent follow-up with insurance companies about appeals, grievances, reconsiderations, and disputes to ensure compliance with patient's healthcare policies. My analytical and conversational skills were crucial to build trust with the patient and to overturn negative outcomes from the insurance companies. I've also been involved in billing patients for their outstanding balance as well as explaining details about how their accounts were being handled. I helped in developing and testing new strategies to improve the increase of income. I also made sure to properly name and save all documentation related to my assigned cases.
I'm a bilingual Virtual Assistant and Project Manager with experience in administrative support, digital marketing, and client coordination.
I have a degree in Psychology and professional experience as a Virtual Assistant, Store Manager, and Project Manager. I've worked on digital campaigns with influencers, managed remote teams, handled scheduling, and performed administrative tasks for international clients.
Executive Assistant with customer service background and tech expertise.
Experienced administrative professional with 10 years in customer service and 5+ years supporting C-Level executives. Skilled in organization, communication, and multitasking. Fluent in English with basic Spanish. Proficient in MS Office, Google Workspace, Trello, Notion, ClickUp, Monday.com, and SAP platforms like Ariba, SuccessFactors, and Concur
Virtual Assistant, Customer Service, and Administrative Support.
Over 2 years of experience managing communications with clients, insurance carriers, and contractors, as well as CRM systems, administrative tasks, document management, and day-to-day problem-solving in a fast-paced work environment.
Software development (+8 years): PHP, Laravel, JS, APIs, Docker knowledge
Professional with over 8 years of experience in software development, specialized in PHP, Laravel, JavaScript, relational database optimization, and API integration. Knowledgeable in server administration (WHM/cPanel) and Docker environment integration for workflow and deployment optimization.
Senior Graphic & Brand Designer with 15+ years of international experience.
Graphic Designer with 16+ years of international experience, combining brand identity systems with hands-on production across social media, digital campaigns, print and web. Leads projects end-to-end from positioning and visual identity through website implementation, campaign design and ongoing content production (social assets, posters, banners, marketing collateral).
Administrative support, scheduling, records, and customer service.
I am a bilingual administrative professional with over 8 years of experience supporting business operations, executive teams, and customer service. My background includes administrative coordination, scheduling, document management, data entry, client relations, and process improvement. I have worked in fast-paced environments where organization, attention to detail, and effective communication were essential. I am proficient with Microsoft Office, Google Workspace, and various business systems, and I enjoy helping teams stay organized and operate efficiently. I am dependable, adaptable, and committed to delivering high-quality support while maintaining excellent customer service.
Legal & Paralegal Assistant. Real estate contracts, admin & LegalTech AI.
Results-driven Virtual Assistant and Legal Operations Specialist with strong expertise in administrative management, contract drafting, and document analysis. Specialized in integrating Artificial Intelligence (AI) tools to streamline legal research, automate workflows, and optimize client operations. Proven track record in real estate transactions, compliance, and corporate documentation.
Customer Support Specialist with 6+ years in technical and billing support.
I have over 6 years of experience in customer service and technical support, working with both on-site and remote teams. Throughout my career, I have supported customers with billing inquiries, account investigations, subscription management, troubleshooting, and escalated cases. I have provided support through chat, email, and phone while maintaining a high level of customer satisfaction. I am experienced using CRM and support platforms such as Zendesk, LivePerson, Advisor Desktop, and other customer service tools. Fluent in English and Spanish, I am comfortable working in fast-paced environments, handling complex issues, and communicating solutions clearly and professionally.