I have experience in customer service and workforce Management
I worked at Sitel Nicaragua and Remitly Nicaragua. In both places I work as a customer service Representative and as RTA and workforce Management as workforce scheduler.
Public accountant with experience as a data analyst, customer/Technical support.
I have a degree in accounting and auditing, in 2020 I started in the BPO industry as a customer support agent, then I transitioned to a different company assuming the role of technical support agent and real-time analyst. I am a fast learner and developed strong multitasking skills, always open to new experiences to to increase my knowledge.
English Teacher
Human Resources Trainer at Teleperformance, Trainer Specialist for Risk at Webhelp,Retention Supervisor at Webhelp,Quality Analyst at Webhelp
Call center and frelance experience
Call center & Freelance experience for more than 6 years as a Sales specialist, Intake specialist and Customer service. experience in trilingual position, Spanish, English and Portuguese.