Customer service, accounting and payroll experience
Results-driven hospitality professional with experience in Guest Services, front-office operations, accounting and payroll support, and remote customer service. Proven ability to improve operational efficiency, lead teams, and deliver exceptional customer experiences in both on-site and work-from-home environments.
Document manager and good experience
Reliable and results-driven professional with over 15 years of experience in administration, documentation management, purchasing, and customer service. Strong background in compliance, team leadership, and operational support.
Supervise escrow assistants and create payroll and account receivable
Supervise employees, including Team Leads and Agents. Oversee daily operations, ensuring productivity, quality, and SLA compliance. Manage scheduling, PTO requests, attendance, and workforce planning. Generate and analyze production and quality reports to improve performance. Lead training programs and onboarding processes for new hires. Act as primary point of contact for U.S.-based clients, handling escalations and urgent requests. Ensure all deliverables are completed within established turnaround times. Implement process improvements that increased team efficiency and service quality. Create weekly payroll for technicians and process the account receivable for 2 accounts.
Over 10 years of experience in finance, accounting, and administration.
Economist with more than 10 years of experience in financial, accounting and administrative areas, I have managed the financial operation of more than 50 buildings and managed the payroll of more than 100 collaborators, ensuring compliance with tax and labor obligations. I have experience in the preparation and analysis of financial statements, budgets, bank reconciliations, accounts receivable, accounts payable, TSS, tax returns. I am characterized by my ability in analysis, organization and results orientation, adapting easily to different environments and responsibilities.
Acountant with high experience in pay roll and administration activities.
I studied in estatal university in República Dominicana,i have been work in a small company for 3 years in acountant administrative.