I'm currently an Operations Manager for a BPO
Customer-obsessed professional with 8+ years of experience leading high-performing teams and managing client relationships across digital marketing, BPO, and SaaS environments. Proven ability to drive retention, growth, and customer satisfaction by aligning strategic solutions with business goals.
I'm a experienced Customer Experience, Delivery and Customer Success manager.
10 years experience in the Client, Customer and Delivery leadership. I've worked on upselling, implementing and working on the continuous improvement and day to day operations for multiple accounts, from startups to Fortune 100 companies. Certified SCRUM Master, Lean Six Sigma Green Belt, Coaching and development, currently studying my MBA.
Industrial engineer with a master's in Modeling and Simulation
Specialized in data science, business intelligence, and process optimization. I have served as Operational Research Advisor, Data Scientist, and Principal Decision Scientist, focusing on data governance, predictive modeling, and quality enhancement. Proficient in C++, Python, and R. Fluent in English and Spanish.