I'm a legal translator, I translate documents from English to Spanish.
I have experience, in customer support, collections, sales, tech support, project management, and translation. I have worked remotely from 6 years. I have worked for Capgemini Guatemala, Barbier International, Inc., Telus International, and Day Translations. I have experience managing teams, recruiting, training processes.
Business Administration Engineering
I studied Business Administration Engineering, then Master in Business Administration and currently, my second master in Project Management
10+ years experience within the cust service industry in various roles
My analytical and organizational skills allowed me to work for a US telecom through a BPO. I have 10 years + of experience within the Quality department starting from an analyst position, moving to a management role, and later on to a Senior Operations manager overseeing multiple locations and clients.
Forest engineer and economist, manager
Environmental engineer 2004 university of Vermont, forest engineer 2007 UVG Guatemala, MBA Applied Economics and business. Fisheries technician Vermont Fish and Wildlife, Water techician- Reservas Naturales Privadas de Guatemala, Botanical Garden -Defensores de la Naturaleza, General Manager - Interforest 2009 to present
Operations Manager, overlook the success and drive of different KPIs
6 years in the operational path, successfully managed multiple business lines on all sorts of categories (Sales, Customer Service, IT, Assistants, etc)
I ama food engineer and i have experience in quality, food safety and safety
I worked for Corporacion Multiinversiones as a Regional quality manager for Central America and Caribbean in charge of 6 plants and 60 people, assuring that all the requirements for quality and food safety were met, i worked for Kellogg for 11 years in the areas or Quality, regulatory, environment, safety, auditing warehouses, and logistics
Lead Financial Analyst, I’m charge of the account receivable.
I have 10 years of experience on Customer Service for various markets, I have been a Supervisor on the area for more tan 6 years now and I have also worked as Onboarding Specialist, Mentor and Sales Coach.
Currently working as a Small Medium Business Project Manager, coordinating tasks
I closed business administration in college but never got the degree. I worked as a Manager for a Technical Support Department, administrating a Data Center. Worked as a Graphic Designer at Fujifilm Guatemala. Worked as a Technical Support agent for Telus International, Currently working as a Project Manager for GoTo a VoIP company based in US
Experienced manager excelling in startups and global firms.
I have a diverse background includes project management and marketing roles, providing me with a comprehensive skill set to excel any role.
I'm a costumer experience supervisor, I monitor costumer experience interactions
As a customer experience team lead, my role is to manage and guide a team of customer service representatives, ensuring exceptional support and high customer satisfaction. I monitor performance, provide training, and deal with clients directly to create business opportunities.