Problem solving, assisting customers, and ensuring smooth daily operations .
I have a background in marketing, currently studying Marketing and holding a diploma in Digital Marketing. While my main work experience is as a customer service manager, I have developed strong skills in customer service, communication, and daily operations. At the same time, I am building my knowledge in marketing strategies, digital platforms, and audience engagement, preparing myself to grow into a professional role within the marketing field.
Provide quality service through prompt and efficient problem-solving.
Customer service professional with experience providing knowledgeable and friendly support, resolving customer concerns, de-escalating difficult situations, and maintaining accurate records. Skilled at managing multiple tasks, prioritizing workloads, and delivering efficient solutions while promoting customer satisfaction and retention. I have experience working with multiple tools: Avaya, Zoom, Alba, and artificial intelligence to measure performance.
Architect experienced in design, project coordination & administrative support.
I am an Architect with experience in design, project coordination, and administrative support. Alongside my architectural background, I have experience providing virtual assistant services, including calendar and email management, client communication, document preparation, research, data entry, meeting coordination, and project tracking. I am proficient in AutoCAD, Revit, SketchUp, Enscape, Microsoft Office (Word, Excel, PowerPoint, Outlook), and Google Workspace. My combination of creative, technical, and organizational skills allows me to efficiently support teams, manage multiple priorities, and deliver high-quality results in fast-paced remote environments.
Medical doctor with experience in bilingual translation and proofreading.
Medical doctor with experience in bilingual translation, proofreading, academic research, and customer service. Fluent in English and Spanish, with experience translating and reviewing medical and academic content, participating in research projects, and presenting scientific work internationally. Currently working as a medical assistant, performing administrative coordination, patient communication, appointment scheduling, and problem-solving tasks. Strong organizational, communication, leadership, and attention-to-detail skills developed through medical training, volunteer work, and academic leadership positions.