Data & Business analysis, reporting, research, KPIs, insights for decision-making.
Data and Business Analyst with an interdisciplinary background in Economics, Artificial Intelligence, research, and operations. Experienced in data analysis, reporting, business research, data quality, and process documentation across banking, consulting, logistics, AI data operations, and analytics projects. Skilled in SQL, Excel, Tableau, Power BI, Python, and AI-assisted workflows. Experienced in validating information, identifying inconsistencies, analyzing operational data, and translating findings into structured insights and recommendations. Strong analytical thinking, attention to detail, and experience working independently in remote, international environments.
Bilingual support professional with call center, admin, and research experience.
Bilingual English-Spanish professional with experience in customer support, admissions, high-volume calling, CRM follow-up, and international research. At UPSA, I handled 70+ inbound and outbound calls per day, including cold calling, followed up with prospects by phone, WhatsApp, and email, and contributed to a team that exceeded its enrollment target by 26 percent. As a Research Assistant, I conducted and supported about 25 qualitative interviews, provided live English-Spanish interpretation, transcribed interviews, and organized research data. I also completed a psychology internship involving structured interviews, confidential documentation, and data organization. Skilled in Google Workspace, Excel, Canva, and AI tools.