Customer support, issue resolution, and client experience.
Customer experience professional with experience across travel, hospitality, and service-driven organizations. Skilled in managing customer relationships, resolving complex issues, coordinating across teams, and supporting customers throughout the customer journey. Experienced working with U.S.-based customers and multicultural teams, with a strong focus on communication, problem-solving, service quality, and delivering positive customer outcomes.
Bilingual Sales Administration Team Lead experienced in B2B operations, order processing, and account management. I ensure smooth communication between clients, sales, and manufacturers while optimizing workflows and driving team efficiency.
I’m studying Architecture and have experience in hospitality, tourism, and client relations. Currently, I’m the Sales Administration Team Lead at a rep firm in the automotive industry, overseeing sales operations, client accounts, and cross-team communication.
Revenue Operations | CRM, forecasting, KPI reporting | 20 years commercial
Bilingual (EN/ES) Revenue Operations leader with 20+ years scaling commercial engines for premium automotive and powersports brands. Expert in CRM strategy, sales process design, revenue forecasting, and AI-enabled workflow automation.
Bachelor of Education
He desarrollado mi carrera en atención al cliente, ventas y gestión de tienda, adquiriendo habilidades en comunicación, resolución de problemas y liderazgo. Actualmente me estoy preparando en el ámbito digital para crecer profesionalmente como asistente virtual, en marketing digital y en el entorno del trabajo remoto.