Network Engineer specializing in enterprise networks, SD-WAN, Cisco/Meraki, Juni
Network Engineer with 8+ years of experience in enterprise networking and ICT infrastructure, specializing in Cisco, Meraki, Juniper, SD-WAN, LAN/WAN, wireless networks, and cybersecurity. Experienced in troubleshooting complex network issues, incident and escalation management, customer-facing technical support, and coordinating network implementations and improvements. Skilled with Cisco vManage, ServiceNow, Jira, Confluence, Nagios, and network monitoring platforms, supporting enterprise environments and global corporate clients.
Attending cases and providing resolutions on a timely manner.
Operations and customer support professional with 7+ years ensuring accuracy in billing, compliance, and case data across multi-regional environments (Americas, EMEA). Comfortable learning new software quickly (SAP, Oracle, Salesforce, Power BI) and thrives in fast-paced, detail-driven environments. Native Spanish speaker with C1 English, experienced coordinating with U.S. and international teams.