I am a professional with experience in administrative support and humanitarian.
I am a professional with experience in both administrative support and humanitarian assistance. In administration, I’ve handled recruitment support, record management, scheduling, and internal communications. In the humanitarian field, I’ve worked with refugees and displaced populations, conducting case assessments, coordinating assistance.
I specialize in building intuitive design systems and user-centered experiences.
With 5+ years of experience as a UI/UX Designer, I’ve successfully completed over 10 projects for global clients, delivering visually appealing and user-friendly digital products. Proficient in Figma, I focus on creating intuitive design systems and crafting user-centered experiences that meet business objectives.
Digital Project Manager and co-owner of A Creative Work
Digital Project Manager and co-owner of A Creative Work, a digital agency in Colombia, with 8+ years in web design and development. I manage web projects end to end: client onboarding after the sale, scope, scheduling, coordination between design and development teams, and delivery. I oversee 18 active website accounts and an average of 40 projects delivered per year. Native Spanish; English at B2 level.
Onboarding, Operations / Lead & Qualification / VA
Operations & Data Analysis Specialist | Digital Support Detail-oriented Support & Operations Specialist with extensive experience in real estate market analysis, digital onboarding, ticket escalation, and asynchronous customer messaging (email/chat/SMS). Proven track record in conducting deep-dive market research, identifying zoning/land-use compliance, and detecting user feedback trends to optimize business processes and platform offerings. Strong technical acumen backed by formal coursework in IT & Programming, proficient in leveraging CRM tools, analytical platforms, and digital workflows to boost efficiency and deliver exceptional service without relying on high-volume phone communication.
Managed call center operations, scheduling, and recall outreach.
Business Administration student near graduation with experience in remote support, procurement, and healthcare administration. Also I used to be Purchasing Assistant for Corposervicios Guayana, managing task-based procurement and municipal public service tasks. Previously worked as a Call Center Assistant for Pura Dental NY, handling patient outreach, appointment scheduling, and call center operations.
Bilingual customer service, sales, data entry & administrative support.
Bilingual professional with experience in customer service, sales, lead qualification, data entry, and administrative support. Skilled in assisting customers through phone, chat, and email, managing information accurately, following up with clients, and working with digital tools.
I'm currently managing 15 people in customer service voice agents.
Dynamic, results-oriented professional with over 10 years of experience in the BPO industry, specializing in leadership, performance management, and team development. Committed to advancing as a Senior Operations Supervisor by leveraging expertise in people management, KPI analysis, and process optimization to drive business success. Recognized for building positive rapport and inspiring trust among team members while fostering an environment focused on achieving organizational objectives. Skilled facilitator with a proven ability to collaborate effectively across departments and mentor others to reach their full potential.
Virtual Assistant providing admin support, data entry, email, and CRM management
I'm a virtual assistant with over six years of experience in customer support and administrative assistance. Throughout my career, I've managed emails, handled data entry, maintained CRM records, resolved customer inquiries, and supported daily operations using tools like Salesforce, Zoho, Google Workspace, Slack, and Microsoft Teams. I'm detail-oriented, organized, and committed to delivering accurate work while maintaining clear communication and meeting deadlines.
Customer and patient support specialist provinding solutions and assistance.
Bilingual professional with extensive experience in customer service and technical support for the Dominican Republic and United States markets. Currently pursuing a Bachelor's degree in Journalism at the Autonomous University of Santo Domingo (UASD). Proficient in Slack, Microsoft Teams, Excel, Word, and PowerPoint.
Administrative assistant sector, secretary.
Administrative assistant with experience and excellent organizational and communication skills. Office task management, scheduling appointments, and providing exceptional customer service. Able to handle multiple responsibilities simultaneously.