I use data and KPIs to ensure process adherence and improve performance.
I have 9 years of experience in the BPO industry, progressing from Agent to Escalation Advisor and then Quality Analyst. Skilled in reviewing interaction quality, coaching, and FMEA/PFCU analysis. Familiar with COPC CX standards, advanced in Excel and Google Sheets, and experienced with Intercom, GoHighLevel, and multiple business tools.
Customer Service, Operations Management, Data Entry
I've been working in customer service and data entry for more than 10 years. I am fully bilingual (English - Spanish). I also have experience working remotely, mostly in English for companies in the US.
Bilingual support & virtual assistant with U.S. and remote experience.
I’m a Paraguayan architecture student and remote freelancer with strong English and Spanish communication skills. I worked in the United States for three winter seasons in hospitality and customer service roles. I currently support international clients with bilingual customer service, virtual assistance, and translation.
Technical and Costumer support specialist
During the 3 years working in the industry ive learned a lot regarding customer management and also aquired skill in the sales side of the industry
Bachelor Degree In International Studies with experience in Customer Service.
As an International Studies field, I have been working for several companies around the world for many fields such as, Real Estate, Insurance Companies and Marketing. I consider myself very friendly and fast-learner looking for new opportunities to keep developing and growing as a professional and on my experience to provide smart solutions.
I studied chemical engineering, however I've been working as Website Designer, SEO, Social Media management
I worked as a Customer Support Representative for a year, I worked as a virtual office assistant for a Real Estate company for 5 years, where I worked with electronic document platforms, General Digital Marketing (Digital Ads, Email Campaigns, SEO). Currently I am a freelancer Website Designer.
• Led a sales-driven CRM strategy, increasing loyalty. • Managed a team of 12+ s
A dynamic professional specializing in customer relationship management and business development, with demonstrated success in driving growth, leading teams, and surpassing sales targets, also possesses expertise in CRM and strategic negotiation.
Accounting Assistant, bookkeeper, financial assistant, administrative
I'm graduated in accounting science with experience in the financial, administrative and acccounting field.
I am a customer support, social media, and e-commerce specialist
Bilingual professional fluent in English and Spanish,experienced in customer support, social media, and e-commerce. I've been involved in launching digital products, coordinating with suppliers, setting pricing, and resolving customer issues.
Appointment Setter/Scheduler | Customer Service | Data Entry
I worked for FullyBooked 365 and For LDS CHURCH in Mexico where I needed to qualify leads to be able to buy their programs