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IT professional with 6+ years of experience in technical support (L1–L3), cloud infrastructure, and process automation. Worked with multinational companies including AB-InBev, InComm Payments, and Softtek, managing end-to-end incident lifecycles in ServiceNow, administering Microsoft 365 and Azure AD environments, and resolving complex issues across Windows, macOS, and SaaS platforms. Built automation workflows using PowerShell, Python, UiPath, and Power Automate — including solutions still running in production after 3+ years. Experienced with AWS (EC2, S3, IAM, Lambda) and Azure, with hands-on Terraform and GitHub Actions for IaC and CI/CD. AWS Cloud Practitioner certified. Fluent in English, fully available for US/LATAM business hours.

Middleware support and analysis, diving deep into platforms like WebSphere Application Server, IBM HTTP Server, JBoss, Tomcat, and Microsoft IIS. 5 years working at IBM and now working on IBM spin-off Kyndryl for 3 years.