After-Sales and Customer Service Specialist in Service Centers
My specialization is in after-sales service management, with an emphasis on customer care and service, problem resolution, and operational efficiency.
I'm a graduate in Business Administration and a technician in repairs at LB.
I studied Business Administration and professionally developed skills in sales, customer service, market research, administrative assistance, and appliance repair (white goods). I gained this experience both in my family business, REPARACIONES ZAMBRANO, and at the public company ESPAM MFL EP.
Senior IT Technician, on-site and remote technical support
I am a Computer Support Technician with strong skills in Administrative Support, Data Management and Sales, with basic knowledge of English. I have had experiences that include remote troubleshooting, help desk support, and proficient use of Microsoft Office, customer service and sales.
Support Engineer and Presales for more than 8 years
I graduated as an engineer in Communication and Electronic (Telco) in Mexico City, I have held operational and support positions in companies such as Televisa and broadcast-integrators, my experience in support has allowed me to develop roles in pre-sales and post-sales customer service