I am a call center expert, in sales, tech support, customer care, back office...
Customer Support: Efficiently resolved customer inquiries and issues, ensuring high satisfaction. Web Designer: Designed visually appealing and user-friendly WIX based websites to enhance the online presence of clients. Call Center Agent: Handled high volume of calls professionally, providing excellent customer service and support, sales, tech, etc
Support Engineer II
Technical ticket management across multiple platforms (Claro Notifícame SMS, Tigo Business EC, Reach.Tools). Resolved over 1,100 tickets in under a year, exceeding expectations. Developed monitoring tools, automated processes, and trained engineers, improving efficiency by 30%. Led Scrum-based projects to optimize team workflow.
Design, edition, animation and more
Designing, editing and animating is my passion, for this reason I strive to develop my skills at every moment, thanks to the years of experience I continue to strengthen my knowledge, always seeking continuous growth.