Support Engineer II
Technical ticket management across multiple platforms (Claro Notifícame SMS, Tigo Business EC, Reach.Tools). Resolved over 1,100 tickets in under a year, exceeding expectations. Developed monitoring tools, automated processes, and trained engineers, improving efficiency by 30%. Led Scrum-based projects to optimize team workflow.
Design, edition, animation and more
Designing, editing and animating is my passion, for this reason I strive to develop my skills at every moment, thanks to the years of experience I continue to strengthen my knowledge, always seeking continuous growth.