Bilingual Operations Coordinator - Latam

Full Job Description

Job Title: Bilingual Operations Coordinator - Latam

Location: Remote (CST Timezone)

Work Schedule: Monday - Friday, 9 AM to 5 PM CST

Job Description:

The Bilingual Operations Coordinator will be an integral part of our team, handling responsibilities across Cleaner Management, Customer Success, and Marketing. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow their skills in operations management and customer relationship management. By joining us, you will have a unique opportunity to impact our daily operations and contribute to our growth and success.

Job Responsibilities

1. Marketing Lead:

• Efficiently categorize and follow up on every lead using our ACC Sales Process Sheet.
• Actively reach out to potential clients to promote and sell our cleaning services.
• Maintain a robust pipeline across multiple channels including Google LSA, Nextdoor, Facebook, and direct inquiries.
• Manage all inbound leads with regular follow-ups, aiming to convert inquiries into booked services or appropriately categorize them as disqualified/lost.

2. Customer Success Representative:

• Manage all post-booking communications, striving for exceptional customer interaction and satisfaction.
• Utilize our Customer Communication guidelines in Notion to oversee interactions.
• Collect and manage client feedback, reviews, and complaints, enhancing our SOPs based on customer insights.
• Maintain and enhance client relationships, especially with Property Managers and institutional clients, ensuring all service requirements are met.

3. Cleaner Manager:

• Oversee all communications with cleaning staff, ensuring schedules and job details are accurately maintained in BookingKoala.
• Handle cleaner operations including hiring, training, scheduling, and payroll.
• Foster a positive work environment, ensuring all cleaners are well-informed and satisfied with their roles.

Job Requirements

• Excellent command of English and conversational Spanish.
• Proven customer service experience with a knack for proactive problem resolution.
• Strong multitasking and organizational skills.
• A natural inclination towards sales with a willingness to develop this skill further.
• Comfortable navigating and managing escalations and unforeseen challenges.

Desirable Skills:

• Previous sales experience.
• Familiarity with automation tools like Zapier, web design, or online advertising strategies.

Skills Required

• Admin Support - Intermediate
• Customer Service - Intermediate

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