Bilingual Operations Coordinator - Latam

Full Job Description

Job Title: Bilingual Operations Coordinator - Latam

Location: Remote (CST Timezone)

Work Schedule: Monday - Friday, 9 AM to 5 PM CST

Job Description:

The Bilingual Operations Coordinator will be an integral part of our team, handling responsibilities across Cleaner Management, Customer Success, and Marketing. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow their skills in operations management and customer relationship management. By joining us, you will have a unique opportunity to impact our daily operations and contribute to our growth and success.

Job Responsibilities

1. Marketing Lead:

• Efficiently categorize and follow up on every lead using our ACC Sales Process Sheet.
• Actively reach out to potential clients to promote and sell our cleaning services.
• Maintain a robust pipeline across multiple channels including Google LSA, Nextdoor, Facebook, and direct inquiries.
• Manage all inbound leads with regular follow-ups, aiming to convert inquiries into booked services or appropriately categorize them as disqualified/lost.

2. Customer Success Representative:

• Manage all post-booking communications, striving for exceptional customer interaction and satisfaction.
• Utilize our Customer Communication guidelines in Notion to oversee interactions.
• Collect and manage client feedback, reviews, and complaints, enhancing our SOPs based on customer insights.
• Maintain and enhance client relationships, especially with Property Managers and institutional clients, ensuring all service requirements are met.

3. Cleaner Manager:

• Oversee all communications with cleaning staff, ensuring schedules and job details are accurately maintained in BookingKoala.
• Handle cleaner operations including hiring, training, scheduling, and payroll.
• Foster a positive work environment, ensuring all cleaners are well-informed and satisfied with their roles.

Job Requirements

• Excellent command of English and conversational Spanish.
• Proven customer service experience with a knack for proactive problem resolution.
• Strong multitasking and organizational skills.
• A natural inclination towards sales with a willingness to develop this skill further.
• Comfortable navigating and managing escalations and unforeseen challenges.

Desirable Skills:

• Previous sales experience.
• Familiarity with automation tools like Zapier, web design, or online advertising strategies.

Skills Required

• Admin Support - Intermediate
• Customer Service - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate ProsMarketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..