Guest Communications Specialist / Assistant Property Manager

Full Job Description

Hi! I own and operate a vacation rental management company in Florida. I list my properties on Airbnb, VRBO, Google Vacation rentals, and through my direct booking website. I communicate with guests during the booking process, post booking, and before, during, and after their stay at one of my properties. I need a VA to manage guest communications (via Airbnb, email, text, and the occasional phone call), schedule maintenance through text and phone calls, data-mining (rental and occupancy rates from Airbnb, VRBO), + some other minor tasks.

Fast, extremely friendly, and well-written/spoken communication is #1 for me so the hire must have near perfect English language skills and be available and quick to respond during the shift. In my experience, a quick (less than 5-10 minutes, ideally faster), friendly response can be the difference in securing a booking or not, getting a bad review or not. I will provide sufficient training, documentation, and tools (library of "quick replies", company manual) to assist with your duties and help with efficiency. I will be available to assist the hire along the way with daily communication, and we will communicate daily via Slack.

I am very proud of the company my team and I are building. Across all of my properties, I consistently deliver awesome vacations, and the guest reviews indicate that I often exceed expectations. I am looking for a long-term hire who will help me continue to deliver best in class customer service. In addition to providing great vacations, a big goal of mine is to positively impact the lives of my employees through great pay, good work life balance, and a healthy work environment.

*PLEASE READ THIS BEFORE APPLYING - The hire must have near perfect English language skills (written and spoken), experience in the vacation rental/hospitality industry, and be proficient with Airbnb, VRBO, Gmail, Google Drive, Google Sheets, Microsoft products. *Prior to the hire, there will be a preliminary video interview/meet and greet followed by a second interview and skills assessment thus if you do not meet the criteria above, please do not apply.

*Start Date is October 1, 2024.

Job Responsibilities

I need a VA to manage guest communications (via Airbnb, email, text, and the occasional phone call), schedule maintenance through text and phone calls, data-mining (rental and occupancy rates from Airbnb, VRBO), + some other minor tasks.

Job Requirements

*PLEASE READ THIS BEFORE APPLYING - The hire must have near perfect English language skills (written and spoken), experience in the vacation rental/hospitality industry, and be proficient with Airbnb, VRBO, Gmail, Google Drive, Google Sheets, Microsoft products. *Prior to the hire, there will be a preliminary video interview/meet and greet followed by a second interview and skills assessment thus if you do not meet the criteria above, please do not apply.

*Start Date is October 1, 2024.

Skills Required

• Customer Support - Beginner

Attachments

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