Veterinary Patient Care Coordinator

Full Job Description

We are seeking a experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.

Job Responsibilities

• Answer phone calls, schedule and manage patient appointments.
• Coordinate follow-up appointments and procedures, including reminders for vaccinations and routine check-ups.
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing updates on their pets' care.
• Collaborate with veterinarians and veterinary technicians to develop and implement individualized care plans for patients.
• Perform general office duties, including managing phone calls, emails, and maintaining a clean and organized workspace.
• Provide exceptional customer service to clients, creating a welcoming and supportive environment for both pets and their owners.
• Address and resolve client concerns or complaints in a professional and empathetic manner.

Job Requirements

• US Veterinary Customer service is PREFERRED
• Willing to work Friday, Saturday, Sunday & Tuesday 8am - 6am Pacific Time
• eVetPractice EHR experience is a HUGE plus!
• Excellent Interpersonal Skills
• Strong phone etiquette
• Fluent in English
• Exceptional customer service skills
• Strong critical thinking abilities
• Professionalism
• Highly Trainable

Skills Required

• Administration - Expert

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