Physician / CSR / Legal Assistant / Digital Marketing
As a physician with 2 years of hospital experience, I bring expertise in patient care. My 2 years as a customer service representative honed my ability to provide exceptional service. My legal and digital marketing... More
First contact, Diagnosis, and Treatment of patients. Emergency Room attention. Provide a range of non-surgical health care to adult patients, children, and elder patients. Management of medical record
Attend inbound calls, callbacks & email Monitoring agent's efficiency. Provide SMART coaching Apply methods to improve process, quality, and customer satisfaction Keep Track of KPIs
Appointment Scheduling Inbound & outbound Calls Request of Medical Records & Bills Checking & verifying information Social Media Management Coordinating preliminary assessments of potential clients
I have a medical degree in medicine & surgery. So I am a physician or a general practitioner.
I have an online certification as a copywriter on Udemy.