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Laura L.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

A customer service specialist, translated, chat support and retention

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer

This profile has not been verified yet
Laura is a morning Bird and can work anytime

About me

    More than 13 years in Customer service, retention, translating, chat support and inbound and Outbound sales. I worked for companies like Sprint Wireless, Capital One, and Kohls.

Skills

Customer Service & Admin Support

I have experienced using CRM or other related programs. I been in the customer service field for many years which includes sending emails, answering phones and data entry.

Email Support
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4 of 5
Customer Support
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5 of 5
Data Entry
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3 of 5
Phone Support
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5 of 5
Email Management
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4 of 5
Customer Service
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5 of 5
CRM
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3 of 5
Sales & Marketing

I have done inbound and Outbound sales for Sprint Wireless. Cold calling for Yellow Pages.

Cold Calling
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5 of 5
Sales
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5 of 5
Sales Representative
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5 of 5

Experience

Company logo
2015 - 2022
Great Healthworks
Retention Specialist and Chat support

I was a Retention Specialist but we just to handle sales and customer service calls as well.

Company logo
2011 - 2015
Sitel Capital One
Customer service

Processing credit card payments and updating customer information

Company logo
2009 - 2011
Accedo Kohls
Customer service

Help customer place orders online and upsell a product

Company logo
2015 - 2021
Great Healthwork
Retention Specialist and Chat support

I was a retention specialist and also tale customer service and sales calls when needed. I was also a chat support f9r new agents in need of support during their shift.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My hobbies are arts and crafts and community service or charity work. I am always collecting donations dio activities for kids who's parents have a very low income.

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