Junior project manager and customer service with more than 3 years of experience
Industrial Engineer with extensive experience in project management, technology deployment and customer service. I have expertise in the use of various tools such as Jira, Trello, and Power BI. I have led different... More
I helped coordinate projects, implementing organizational and project management tools.
Led task assignments for agents, optimizing payments with Jira/Trello. Analyzed clients' data (USA/Puerto Rico) to improve collection strategies using Excel/PowerBI. Prepared performance reports.
Advised US patients on surgery, analyzed medical history and income for pre-qualification and cost. Coordinated with surgical assistants to optimize procedures.
Supported logistics and engineering with data analysis and time estimation. Used CRM and Power BI for data analysis, improving processes and product development.
I studied at the Colombo American Institute, where I gained proficiency in English. I pursued a degree in Industrial Engineering, focusing on systems optimization, project management, and data analysis. And I have a technology in the same field
I gained technical knowledge that later helped me to excel in my work, helping to generate a great impact in companies with improvement management.
Improved my level of English to be competent in a work environment
I love to be in constant learning so i am currently training my soft skills and reading books about it. other than that i love to go out on the bike with my boyfriend and meet new towns that teach us more about the... More