I'm an administrator with a Bachelor's degree in Business Administration.
I have 10+ years of experience managing BPO's (Call Centers), from customer service, collections, Medical coding and Insurance. I've began my BPO career as an agent and worked myself up to: Trainer, Human Resource Manager, Operations Managers and General Manager.
I have been working for the past 11 years i the customer service industry
Graduated from Managua university i have work for different companies here in nicaragua , Sitel Nicaragua, Ibex global Solutions, Remitly nicaragua all of them related to the customer service world, working as management for all of them, with sales experience and cs .
I am an industrial engineer with a management focus.
I have worked for companies in both the United States and Latin America. My background has taught me how to solve problems, conduct follow-up investigations, and propose solutions. I've worked as a benefits specialist, providing customer service and technical support, as well as administrative support. I am a quick learner!
I worked as a Dental Administrative Assistant, supporting daily front-office operations.
I have approximately three years of experience in dental administration and two years in customer service. My background includes patient scheduling, appointment management, inbound and outbound calls, insurance eligibility verification, treatment coordination, patient records, and administrative follow-up. I have supported dental practices with services including cleanings, exams, X-rays, fillings, crowns, extractions, endodontic and orthodontic treatments. I also have volunteer experience as a medical interpreter, supporting clear communication between patients and healthcare providers. I am organized, detail-oriented, adaptable, and committed to providing professional patient support while handling confidential information appropriately.
Full charge bookkeeping
Professional with 10+ years experience working as a full charge bookkeeper for US companies: -AP / AR daily record of new transactions - Weekly bank and credit card transaction record - Monthly reconciliation of accounts - Creation of new vendor/customer profiles - Weekly reports of AP/ AR / Cash flow - Monthly Financial Statements revision -Cost accounting by location /customer/ job - Experience using CRM-QBO linked features -Experience using third party software, apps, platforms commonly used in office environments. Ex: Slack, Billtrust, Gusto, etc.
2+ years in Tech support 3+ years in customer service
Retail Inbound customer Service. Data Entry and Remote Virtual Assistance with Zoho, SalesForce, and other CMRs (I get addapted very quick to any CRM). Tech Support. Networking knowledge. Inbound Customer Service.
Real Estate acquisition specialist, Customer support, QA lead, inside sales.
I studied English as a second language and will graduate as a social worker. I have worked in the call center industry for 10 years in customer service, sales and retention; I have also worked as an interpreter and translator for different non-profit organizations. I love working with teams, I am very organized and a fast learner.

Operations management & Strategic Marketing
I’ve been working as an intern in the largest youth nonprofit worldwide organization AIESEC as a Local Vice President in the departments of talent management & organizational development and business to customer I also have 3 years of experience in the BPO industry in roles of customer advisor and as a sales team manager
Experienced Team Manager/Quality Assurance Specialist
I have over 10 years of experience on customer support/service, including experience on fraud prevention. One of my main goals is to always provide an outstanding experience to the customer and demonstrate to the customer I care about their concern. I'm a customer to so I will definitely put myself on the customer's shoes.
Team manager, risk management, fraud prevention and customer service
I am a customer service and operations professional with over 12 years of experience in fast-paced international environments. My background includes customer support risk management AML fraud prevention, escalation handling, transaction monitoring, and high-value customer support. I have also led remote teams focused on operations, customer success, and compliance while maintaining strong communication, organization, and customer experience standards Currently, I work at Remitly supporting high-value customer and risk-related operations. Throughout my career, I have handled inbound and outbound communication, CRM documentation, follow-ups, and sensitive customer situations professionally and empathetically. I am fluent in English and Spanish and experienced with tools such as Salesforce.