Consumer electronics and telecommunications professional
Hi there! Mau here. I've worked about 10 years on telecommunications and customer service which led me to the absolute certainty that the customer experience is everything for all businesses.
Virtual Assistant: I manage administrative tasks and marketing digital
As a Virtual Assistant, I’ve mastered digital tools like Google Workspace, Canva, and Trello, while excelling in content creation and social media strategies. I’ve increased engagement by 70%, optimized workflows, and executed marketing campaigns with measurable results. My adaptability and creativity have strengthened brands and enhanced business
Customer Service, Sales Management
I am a customer service and sales professional with over seven years of experience. I began as a Supervisor, leading teams to improve customer satisfaction. I then served as a Sales Manager, driving revenue growth through strategic initiatives. Currently, I manage my own online business, where I apply my skills in marketing and customer engagement.
I am an optometrist, however, in my last job I worked as a data entry specialist
I went to secretary school and I have a diploma as a Bilingual Secretary (English/Spanish). I graduated as an Optometrist and worked in that field for over 6 years, as well as personal assistant to the Doctor in charge of the clinic. 5 years working as a Data Entry specialist for PNC bank through a BPO agency named Conduent.
Degree in Pedagogy, expert in customer service, management and teaching.
Pedagogy graduate with experience in customer service, billing, and social media. Bilingual teacher skilled in creating successful learning materials, project management, and communication. Proficient in English (C1) and Spanish.
I have 8 years of experience in the BPO industry, I was a QA analyst
I worked for 8 years at Telus International, for the first 4 years I was a Customer service representative, and for the other 4 years, I was a quality analyst. In my free time, I created my own social media project, where I manage everything there. I got certified in copywriting, social media strategy, E-commerce and email marketing
Linguistics and Translation Student | Customer Service and schedule coordinator
Ex medical student, currently studying a degree in linguistic sciences and translation. Experience in call centers as a customer service representative, in accounts such as Medicare and Health clinics, being an intermediary between doctors and the patient, in addition to answering questions, scheduling appointments, etc
10+ years experience within the cust service industry in various roles
My analytical and organizational skills allowed me to work for a US telecom through a BPO. I have 10 years + of experience within the Quality department starting from an analyst position, moving to a management role, and later on to a Senior Operations manager overseeing multiple locations and clients.
Dynamic and goal-driven sales & customer Service rep with 6 years of experience.
More than 6 years in B2B and B2C sectors working for prominent companies, excelling in Customer Service and Sales. Consistently a top performer by exceeding KPIs. Superb in client communication via various channels. Skilled in admin tasks like calendar management, document organization, and note-taking. Excellent English level and quick learner.
Customer service / Learning and Development
Over 10 years of experience in the BPO industry: customer service representative, quality analyst, trainer, L&D specialist. Always finding a means of providing excellent experiences for all customer interactions.