I have 8 years of experience in the BPO industry, I was a QA analyst
I worked for 8 years at Telus International, for the first 4 years I was a Customer service representative, and for the other 4 years, I was a quality analyst. In my free time, I created my own social media project, where I manage everything there. I got certified in copywriting, social media strategy, E-commerce and email marketing
Linguistics and Translation Student | Customer Service and schedule coordinator
Ex medical student, currently studying a degree in linguistic sciences and translation. Experience in call centers as a customer service representative, in accounts such as Medicare and Health clinics, being an intermediary between doctors and the patient, in addition to answering questions, scheduling appointments, etc
10+ years experience within the cust service industry in various roles
My analytical and organizational skills allowed me to work for a US telecom through a BPO. I have 10 years + of experience within the Quality department starting from an analyst position, moving to a management role, and later on to a Senior Operations manager overseeing multiple locations and clients.
Dynamic and goal-driven sales & customer Service rep with 6 years of experience.
More than 6 years in B2B and B2C sectors working for prominent companies, excelling in Customer Service and Sales. Consistently a top performer by exceeding KPIs. Superb in client communication via various channels. Skilled in admin tasks like calendar management, document organization, and note-taking. Excellent English level and quick learner.
Customer service / Learning and Development
Over 10 years of experience in the BPO industry: customer service representative, quality analyst, trainer, L&D specialist. Always finding a means of providing excellent experiences for all customer interactions.
I work as an IT Analist. Providing support to end users.
Multi-talented Individual, avid IT Analyst and ex-Workforce Management Analyst. Over 10 years of knowledge in the BPO industry and more than 12 years of experience as a Computer Equipment/ Help Desk Technician.
Currently working as a Small Medium Business Project Manager, coordinating tasks
I closed business administration in college but never got the degree. I worked as a Manager for a Technical Support Department, administrating a Data Center. Worked as a Graphic Designer at Fujifilm Guatemala. Worked as a Technical Support agent for Telus International, Currently working as a Project Manager for GoTo a VoIP company based in US
I'm a costumer experience supervisor, I monitor costumer experience interactions
As a customer experience team lead, my role is to manage and guide a team of customer service representatives, ensuring exceptional support and high customer satisfaction. I monitor performance, provide training, and deal with clients directly to create business opportunities.
Customer service, sales, retentions and accounts receivable expert
I am a professional call center and back office agent with 9years of experience in different areas such as accountsreceivable, payment processing, fraud, HIPPA and PCIcompliance analyzer and report creation.
Logistics coordinator in a data entry and multi channel oriented environment
7+ years of BPO experience and 1+ year of experience of logistics coordinator, working for big brands such as paysafe, Grubhub, AT&T, STG logistics, among others. Working through a wide variety of departments such as CS, Tech, Billing, Operations Staff, Mentor, logistics coordinator, etc.