UserVoice
UserVoice is a feedback management platform for different products. It enables companies to make smart decisions for their products that are based on real data. UserVoice helps companies of all sizes to collect customer’s feedback and analyze it. Their built-in features enable companies to achieve higher customer satisfaction levels, and it also allows them to make strategic decisions about their products and improve user engagement and retention while being efficient with their development resources.
UserVoice has a customizable feedback portal, in-app widget, and integrations with numerous e-mail clients, support tools, and or CRM. Your team members can share their feedback at any time.
It is an ideal CRM and collaboration tool for customer-focused professionals such as support supervisors, customer service representatives, product managers, and many more. Uservoice has plenty of features and functions to help companies study customer shifts and patterns then engage with customers.
The UserVoice pricing information is not available on their website. So pricing will depend on the number of features needed for your company. Interested users can contact their sales team and request pricing.
Summary
4.0
Pros
User interface is very simple
Simple to use and setup documentation
Statistics of Customer Service Requests
Cons
Not mobile app available
No email tech support available
Doesn't have multiple language options