Intercom
Intercom is an excellent platform for customer support. It utilizes the user intelligence as well as behavioral targeting in order to help companies improve customer communication and benefit from it.
Companies can use Intercom for building different messaging products in order to accelerate their growth across the customer lifecycle.
The platform allows you to send personal communications and likewise provides insights into who is utilizing your product and/or services.
You can use Intercom to send targeted, in-app messages as well as behavior-driven emails.
The application is also super-easy to set up and utilize. Intercom is certainly among the very best live chat applications offered.
Companies can use the individual products of Intercom by purchasing them one at a time, or they can go for different recommended packages. Intercom’s individual products include Articles, Inbox, and Messages. Companies can also use the recommended packages that include Onboard and Engage Customers, Capture and Convert Leads, and Supporting and Retaining Customers.
Summary
4.0
Pros
Great support team
The chatbot is world class
Easy integration with your site/product
Cons
Software UI is slow at times
The pricing is a bit aggressive
Lack of push notifications via SMS